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| (A) Satisfaction Guarantee
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Shopping online with us @ HongKongFlowerShop.com assures you with high quality and value for money floral products. If you're not satisfied with our products, please contact us within 24 hours after the delivery, we will replace that with another one or make a refund to you.
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| (B) Security & Your Privacy
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We understand and have done whatever possible to ensure that shopping with us online is perfectly safe. Your information will NOT be disclosed to any other 3rd parties (except those necessary details for delivery).
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All information you submit when shopping with us will be encrypted with the latest security technology SSL (Secure Socket Layer) to make sure that shopping with us is totally safe.
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Credit card information will be sent from your computer directly to bank's server without going through us. Therefore nobody except the bank have access to your credit card information. If unauthorized charges are made to your credit card as a result of shopping @ HongKongFlowerShop.com you will pay nothing.
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| (C) Order and Payment Methods
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- Credit Card
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We accept American Express (AMEX), Visa Card and Mastercard issued by banks and card-issuing institutions around the world.
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Our payment system supports Verified by Visa and SecureCode by Mastercard to provide you with extra security in online payment.
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If you order with a credit card, you will receive an email confirmation (click here to view a sample) from credit card transaction clearing operator "Worldpay" with email address as shopper@uk.worldpay.com confirming you that the transaction is successful. We will also be sending you a separate email to confirm your order. If you do not receive these two email confirmation, please call our customer service hotline at (852) 2381 0828 or email us at info@hongkongflowershop.com for assistance.
- Bank Deposit
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We also welcome customers to pay by depositing directly into our bank account (see below). However, in order that we can fulfill your order smoothly, we request that our customers bank in the order amount at least 2 days before the delivery date so that we can verify the payment.
HSBC: 636-442881-001
(Account Holder Name: Hong Kong Flower Shop Limited)
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We will send you an email acknowledging receipt of your order and reminding you to bank in the order amount to our bank account at least 2 days before the delivery date. After banking in the order amount, please fax a copy of the deposit slip together with the acknowledgement email to us at (852) 2362 0882. We will verify the payment and then send you another email confirming the payment.
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If you do not receive these two email confirmation, please call our customer service hotline at (852) 2381 0828 or email us at info@hongkongflowershop.com for assistance.
- Online Banking
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Apart from ordering with a credit card or banking in, you may choose to transfer the order amount to our HSBC account via online banking ( click here to view an online banking demonstration).
HSBC: 636-442881-001
(Account Holder Name: Hong Kong Flower Shop Limited)
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We will send you an email acknowledging receipt of your order and reminding you to bank in the order amount to our bank account at least 2 days before the delivery date. After banking in the order amount via online banking, please fax a copy of the deposit slip together with the acknowledgement email to us at (852) 2362 0882. We will verify the payment and then send you another email confirming the payment.
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If you do not receive these two email confirmation, please call our customer service hotline at (852) 2381 0828 or email us at info@hongkongflowershop.com for assistance.
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| (D) Shipping Information
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- Delivery Charge
- We provide FREE DELIVERY throughout Hong Kong.
- Delivery Areas / Locations Served
- As a local Hong Kong florist, we deliver to any locations in Hong Kong.
- Through our partner networks in China (e.g. Beijing, Shanghai, Guangzhou, Shenzhen), Taiwan, Macau and most countries in Asia, we are here to assist you in delivering floral products to these countries.
- In addition, we have partners worldwide. If you would like us to assist your floral products delivery needs, let us know your requirements by email or filling in the enquiry form. We are happy to provide a quotation for you.
- Same Day Delivery Service
- We provide Same Day Delivery service to any location in Hong Kong for orders placed before 2pm (Hong Kong time). If you would like to have the floral products delivered in the morning, we recommend that you place your order the day before. Please call our customer service hotline at (852) 2381 0828 if you have special request.
- Delivery during Bad Weather Conditions
- In case the scheduled delivery date coincides with a typhoon signal number 8 or heavy rainstorm, we will contact you to arrange another delivery time convenient to you. If we could not reach you, we will reschedule the delivery to the day after the typhoon or rainstorm signal is lowered.
- Request for Change of Delivery Date / Time
- It is recommended that you notify us one day before the scheduled delivery date should you wish to change the delivery date / time. We will do our best to assist you on these requests. However, three days advance notice is required for such requests during festive periods such as the Valentine's Day and the Mother's Day.
- In view of the instability of supply for special flowers such as Tulips, you are recommended to notify us such changes two days in advance of the delivery date so that we can make sure that the flowers to be delivered will be of the best quality.
- Instructions for Delivery
- To make sure that delivery can be fulfilled as scheduled, please provide telephone (preferably mobile phone) numbers of both the sender and the recipients.
- Please do not specify P.O. boxes or Lot Number as the delivery address.
- We will deliver our flower products as scheduled according to instructions provided by our customers. In case the recipient is not available in the location as instructed by the sender, we will contact the recipient and then the sender by phone to seek for instructions on redelivery.
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| (E) Order Tracking
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You may use our online tracking tool to keep track of the delivery status as well as details of your orders. Moreover, members of Hong Kong Flower Shop will be able to retrieve their purchase history in our online store.
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Apart from the Online Tracking Tool we provide for you to trace your order status, our Customer Service Managers are always ready to help you.
Email: info@hongkongflowershop.com
Tel: (852) 2381 0828
Fax: (852) 2362 0882
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| (F) Pricing
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Apart from special occasions like the Valentine's Day, Secretary's Day and Mother's Day, our prices are steady as in the market. However, special weather conditions in Hong Kong as well as in countries from where we are importing our flowers (e.g. the Netherlands, China, USA...etc.) may affect our supplies and our product prices may be changed as a result.
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| (G) Flower Supply & Substitutions
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Weather condition is the major factor affecting flower supplies. Some of the flowers in our online store may not be available throughout the year.
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In case the main flower you have chosen are not available, our flower specialists will suggest to you alternative flowers. You may choose to switch to another flower type, change the delivery date or cancel the order.
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Moreover, based on professional judgment of our flower specialists, we will be using alternative matching flowers without affecting the overall package of the bouquet if the original matching flowers are not available as a result of weather / seasonal changes. To minimize disturbance to our valued customers, we will only be confirming with you changes in main flowers but not in matching flowers.
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