Satisfaction Guarantee
Hong Kong Flower Shop — Serving Customers Since 1998
Shop with Confidence, Wherever You Are
Sending flowers should feel reassuring, whether you are ordering in Hong Kong or choosing a gift from overseas. At Hong Kong Flower Shop, your purchase is backed by our satisfaction guarantee.
Our Promise: Fresh Flowers, with a Replacement or Refund if You Are Not Satisfied
Your flowers should arrive fresh, beautiful and ready to make someone’s day. We guarantee fresh, beautiful floral arrangements and quality specialty gifts.
If you are not satisfied with your purchase at the time of delivery, please let us know. We will be happy to arrange a replacement or make a refund.
How to Let Us Know About a Concern
Please contact us as soon as you can after noticing a concern at delivery. To help us identify your order and understand what happened, please include:
- Your order number, if available, or the name used to place the order.
- The recipient’s name and delivery date.
- A brief description of the concern.
If you have photographs, they can help us understand the issue. Photos are helpful, but are not a condition of the guarantee. Please contact us even if you do not have them.
Ordering from Overseas? We Are Here to Help
Our satisfaction guarantee applies whether you place your order in Hong Kong or from overseas.
You do not need to be in Hong Kong to contact us about your order. If you are sending flowers from abroad, ask your recipient to let you know if anything is not right when the gift arrives, then contact us with your order details.
From the USA, the UK, Singapore, Japan or anywhere else, you can get in touch through our Customer Service page.
Questions Before You Order?
If you would like to clarify our guarantee or ask about your order before buying, please contact us. You can also visit our frequently asked questions.
Choose a thoughtful gift for someone in Hong Kong, with the reassurance that you can contact us if your purchase is not satisfactory at delivery.